Hills Skin Cancer Clinic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose your personal information, both online through our website and during your interactions with our clinic.

What Information We Collect

We may collect the following types of personal information:

• Your name, address, date of birth and contact details (including phone number and email)
  
  
• Medicare number and concession details (if applicable)
  
  
• Medical history and other health-related information required to provide care
  
  
• Appointment and billing records
  
  
• Any information you provide via our website (e.g. contact forms or online bookings)
  
  

How We Collect Information

We collect personal information:

• Directly from you (e.g. during consultations, when filling in forms, or speaking with our staff)
  
  
• Through our online booking system (e.g. HotDoc)
  
  
• When you visit our website or contact us via phone or email
  
  

Why We Collect Your Information

We collect your information in order to:

• Provide safe and effective medical care
  
  
• Manage appointments and clinical records
  
  
• Communicate with you about your care or follow-up
  
  
• Process payments and Medicare rebates
  
  
• Comply with legal and professional obligations
  
  

How We Store and Protect Your Information

All personal and health information is stored securely in accordance with Australian privacy legislation. We use password-protected systems and restrict access to authorised personnel only.

We take reasonable steps to ensure your information is protected from misuse, loss, unauthorised access or disclosure.

When We May Share Your Information

We only share your personal information when:

• It is necessary for your ongoing care (e.g. with other treating health professionals)
  
  
• You have given consent
  
  
• Required by law (e.g. in accordance with public health reporting or court orders)
  
  
• Necessary to process Medicare claims or referrals
  
  

We do not sell or disclose your personal information for marketing purposes.

Website and Online Bookings

If you use our website to submit an enquiry or book an appointment via a third-party service like HotDoc, your information may be stored securely by that service under its own privacy policy.

We recommend reviewing HotDoc’s privacy policy for further information on how your booking data is handled.

We do not use cookies to collect personal information on our website, although anonymous data may be gathered to monitor website traffic and improve usability.

Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request corrections if any of it is inaccurate or out of date.

To request access, please contact the clinic directly. We may ask you to make the request in writing and verify your identity.

Questions or Concerns?

If you have any questions or concerns about how your personal information is handled, or if you wish to make a complaint, please contact:

Hills Skin Cancer Clinic - Inside Littlehampton Medical Centre
73 North Terrace, Littlehampton SA 5250
Phone: (08) 8398 2600

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au